I. General Provisions
Scope of Application: This Privacy Policy applies to the collection, use, storage, and disclosure of users’ personal information when users access the Hongguan Environment official website (hereinafter referred to as the “Website”) and use the related services provided by the Website.
Core Principles: The Website strictly follows the principles of “lawfulness, legitimacy, necessity, and good faith” in processing users’ personal information, and protects users’ rights to privacy, information, and choice. The Website shall not illegally collect, misuse, or disclose users’ information.
User Obligations: By accessing or using the Website services, users are deemed to have agreed to all contents of this Privacy Policy. If users do not agree, they shall immediately stop accessing and using the Website.
II. Information Collection and Use
(1) Types of Information Collected
Information Voluntarily Provided by Users:
Consultation and Communication Information: Information submitted by users through functions such as “Contact Us” and “Online Consultation,” including name, contact information (telephone number, email address), consultation content, and requirement descriptions;
Registration and Appointment Information: If users register an account on the Website or make appointments for environmental protection services (such as environmental equipment consultation or pollution control solution coordination), they may be required to provide company name, Unified Social Credit Code, contact person information, project address, and other related information;
Other Voluntarily Submitted Information: Relevant data voluntarily provided by users when participating in questionnaires, feedback messages, or other activities on the Website.
Automatically Collected Information:
Device and Access Information: When users access the Website, the server automatically records technical information such as device model, operating system, browser type, IP address, access time, accessed pages, and browsing paths;
Cookies and Similar Technologies Information: To optimize website experience and analyze access data, the Website may use Cookies to store user preference settings, login status, and other information. Users may disable Cookies through browser settings; however, doing so may affect the use of certain functions.
(2) Purposes of Information Use
Respond to users’ consultations and requirements and provide environmental protection-related services (such as equipment introduction, customized solutions, technical support, etc.);
Optimize the Website’s functions and services and improve operational efficiency, compatibility, and user experience;
Analyze website traffic data and user behavior trends for service upgrades and marketing purposes;
Comply with legal and regulatory requirements, fulfill information retention obligations, or respond to lawful inquiries from regulatory authorities or judicial bodies;
Protect the lawful rights and interests of the Website, users, and third parties, and prevent fraud, cybersecurity risks, and other threats.
III. Information Storage and Protection
Storage Method: Users’ personal information will be stored on servers lawfully deployed by the Website or on third-party cloud service platforms cooperating with the Website (such as Alibaba Cloud, Tencent Cloud, etc.). The storage location complies with the requirements of Chinese laws and regulations.
Storage Period: The Website will retain users’ personal information only for the minimum period necessary to achieve the purposes of use. After the retention period expires, the information will be deleted or anonymized in accordance with the law, unless otherwise provided by laws and regulations.
Protection Measures: The Website adopts both technical and administrative protection measures, including but not limited to data encryption, access control, firewall protection, security audits, and employee confidentiality training, to prevent users’ information from leakage, loss, tampering, or misuse.
Third-Party Security Responsibilities: For third-party service providers cooperating with the Website (such as cloud storage providers and payment institutions), the Website will specify information protection obligations through contractual agreements and supervise their compliant handling of users’ information. If users’ information is damaged due to a third party’s violation of the agreement, the Website shall bear corresponding liabilities in accordance with the law.
IV. Information Disclosure and Sharing
The Website will not proactively disclose or share users’ personal information with any third party unless under the following circumstances:
Obtaining users’ explicit written consent or verbal authorization;
Complying with laws and regulations, or responding to lawful law enforcement requests or judicial rulings from judicial or regulatory authorities;
Protecting the lawful rights and interests of the Website, users, or the public, such as responding to emergency security incidents or preventing significant risks;
In connection with mergers, acquisitions, asset transfers, or other commercial transactions involving the Website, where users’ information may be transferred to the transferee, provided that the transferee continues to comply with this Privacy Policy;
Sharing necessary information with third parties providing technical support or services (such as website operation and maintenance or data analysis agencies), limited to the minimum scope necessary for service provision, and requiring such third parties to sign confidentiality agreements.
V. User Rights
As personal information subjects, users are entitled to the following rights in accordance with the law:
Right to Know: Users have the right to inquire about their personal information collected and stored by the Website and the use and disclosure thereof;
Right to Rectification: Users have the right to request correction of inaccurate personal information;
Right to Deletion: Under circumstances stipulated by laws and regulations (such as the fulfillment of information collection purposes or withdrawal of user consent), users have the right to request deletion of their personal information;
Right to Withdraw Consent: Users have the right to withdraw their consent to the collection and use of personal information by the Website; however, withdrawal may affect the normal use of related services;
Right to Complaint and Reporting: If users believe that the Website has violated this Privacy Policy or infringed upon their information rights and interests, they have the right to file complaints with the Website or report to regulatory authorities.
Method of Exercising Rights
Users may submit requests through the contact information (telephone number or email address) provided in the “Contact Us” section of the Website. The Website will verify and respond to the request within 15 working days after receipt, unless otherwise stipulated by laws and regulations.
VI. Protection of Minors
The Website is primarily intended for enterprises and adult users and does not proactively collect personal information from minors. If a minor accesses the Website and submits personal information without the consent of a guardian, the guardian may contact the Website, and the Website will promptly delete the relevant information.
VII. Updates to the Privacy Policy
This Privacy Policy may be updated in accordance with amendments to laws and regulations or adjustments to Website services. The updated Privacy Policy will be published in a prominent position on the Website (such as the bottom of the homepage), and the publication date shall be the effective date;
If the updates involve users’ core rights and interests (such as expansion of information collection scope or changes to the purposes of use), the Website will notify users through pop-up notifications, emails, or other means. Continued use of the Website services by users shall constitute acceptance of the updated Privacy Policy.
